Skipped request?

RavenStGermaine · Posted: Wed Mar 27, 2013 6:49 am Post subject: Skipped request?

I had some Epcot Entrance Area Music that was next up in the queue, and the system just skipped right over it. It's still showing as a pending request, though. I know that happens when there's a scheduled show, but we're still in normal rotation. Has this happened to anyone else before?
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Beth's Blog

daveypoo · Posted: Wed Mar 27, 2013 7:47 am Post subject:

We've seen this a few times. It's odd how it's getting stuck int eh queue and then eventually it gets released.

We'll look into it.
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When you're curious, you find lots of interesting things to do.
--Walt Disney

RavenStGermaine · Posted: Wed Mar 27, 2013 9:51 am Post subject:

Yeah, it's still showing as pending. I'm curious to see whether it finally plays or not. Smile

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Beth's Blog

daveypoo · Posted: Wed Mar 27, 2013 1:25 pm Post subject:

I just rerequested it to see if that clears it from the queue. We'll see...
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When you're curious, you find lots of interesting things to do.
--Walt Disney

ocmsma · Posted: Sat Mar 30, 2013 8:25 pm Post subject:

I have a pending request from March 28 - what's up Smile

ltldeb · Posted: Sun Mar 31, 2013 6:15 am Post subject:

We're looking into this and we'll keep you posted as much as we can.

Thank you so much for your patience!! Very Happy

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*~deb~*

Therewasatime · Posted: Sun Mar 31, 2013 7:11 am Post subject:

Had the same issue the last few days sadly, has turned my diamond status into coal status. Razz

Hope it gets resolved soon.

ltldeb · Posted: Sun Mar 31, 2013 7:32 am Post subject:

If you guys let me know how many flyer miles you used, I'll give them back to you. Smile

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*~deb~*

Therewasatime · Posted: Sun Mar 31, 2013 8:17 am Post subject:

I was able to get all the points back after cancelling the requests, thanks anyway Deb.

Smile

ltldeb · Posted: Sun Mar 31, 2013 8:41 am Post subject:

Excellent Craig!

If everyone wouldn't mind cancelling their requests that might help us. Thanks!!
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*~deb~*

ocmsma · Posted: Sun Mar 31, 2013 4:15 pm Post subject:

I got mine back too - thx deb - Smile

onecutemoose · Posted: Mon Apr 01, 2013 10:29 am Post subject:

I guess we still aren't able to make requests??? I'll cancel mine and try again.

::sigh::

: )
---edit: I just deleted my requests and tried to re-request. Even though they were never played, they show a not being able to be requested. Bummer.

daveypoo · Posted: Mon Apr 01, 2013 2:42 pm Post subject:

we're working on the queue now. Some weird things happening and no rhyme or reason to it.

Sorry for any inconvenience and if you've lost miles, let us know and we'll give them back
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When you're curious, you find lots of interesting things to do.
--Walt Disney

ocmsma · Posted: Mon Apr 01, 2013 6:37 pm Post subject:

You guys are the best - got my miles back and waiting anxiously for my UAB fix Smile